Customer Support Agent
Listed on 2026-02-08
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Overview
Job Ad:
Customer Support Agent (Travel) Ideaboxpro (Los Angeles, CA).
Job Title:
Customer Support Agent (Travel). Company:
Ideaboxpro.
Location:
Los Angeles, CA. Salary: $23 - $30 per hour. Job Type: Full-Time. Work Type:
In-person (strictly on-site).
About Us:
Ideaboxpro is a forward-thinking marketing agency located in the heart of Los Angeles. We specialize in innovative marketing strategies that help brands stand out in a competitive landscape. Our team is composed of creative and dedicated professionals who are passionate about driving results for our clients. At Ideaboxpro, we foster a dynamic and collaborative environment where creativity thrives.
- Provide exceptional customer service and support to travelers via phone, email, and chat.
- Assist customers with flight bookings, changes, cancellations, and inquiries regarding travel itineraries.
- Resolve customer complaints and issues effectively and efficiently.
- Educate customers about travel policies, procedures, and available services.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with internal teams to address complex customer concerns and improve service delivery.
- High school diploma or equivalent; a degree in hospitality or related field is a plus.
- Proven experience in customer service or support, preferably in the travel industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
- Familiarity with booking systems and customer relationship management (CRM) tools.
- Competitive hourly wage ranging from $23 to $30 per hour.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A collaborative and supportive team culture.
If you are passionate about marketing and ready to make an impact, apply today to join Ideaboxpro as our Customer Support Agent (Travel)!
Note:
On-campus work in Los Angeles.
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