Sales Administrator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Silvus Technologies was acquired by Motorola Solutions in 2025, and is now part of its ecosystem of safety and security technologies. With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.

Silvus Stream Caster radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Superbowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of Keeping Our Heroes Connected?

Silvus rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus is currently seeking a Sales Administrator I to assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM.

This position reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days on-site per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies  HQ in the heart of vibrant West Los Angeles.

• Support with managing individual team s inbox to ensure timely response to inquiries.
• Receive, process, and confirm customer purchase orders.
• Enter sales orders accurately and efficiently into the CRM system.
• Collect and verify detailed end-user information for each order.
• Handle FCC Authorization Forms for US-based orders.
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.
• Communicate with customers via email and phone to address inquiries and provide updates.
• Serve as a liaison among various departments, including finance, shipping, and supply chain.
• Provide customers with timely updates on the status of their orders.
• Manage customer requests for order modifications or cancellations.
• Escalate high-priority tasks to senior staff with analysis and recommended actions.
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary.

• High school diploma or GED.
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data.
• Proficiency in numeracy.
• Prior experience in a fast-paced office environment,…