Customer Support Agent

Job Ad:
Customer Support Agent (Travel)
Ideaboxpro (Los Angeles, CA)

Job Title: Customer Support Agent (Travel)
Company: Ideaboxpro
Location: Los Angeles, CA
Salary: $23 - $30 per hour
Job Type: Full-Time

Work Type
:
In-person (strictly on-site)

About Us:
Ideaboxpro is a forward-thinking marketing agency located in the heart of Los Angeles. We specialize in innovative marketing strategies that help brands stand out in a competitive landscape. Our team is composed of creative and dedicated professionals who are passionate about driving results for our clients. At Ideaboxpro, we foster a dynamic and collaborative environment where creativity thrives.

We are seeking a dedicated and personable Customer Support Agent (Travel) to join our dynamic team. In this role, you will be the first point of contact for our customers who are seeking assistance with their travel plans, from booking inquiries to troubleshooting issues. Your primary goal will be to ensure a seamless and enjoyable experience for travelers by providing accurate information and prompt support.

• Provide exceptional customer service and support to travelers via phone, email, and chat.
• Assist customers with flight bookings, changes, cancellations, and inquiries regarding travel itineraries.
• Resolve customer complaints and issues effectively and efficiently.
• Educate customers about travel policies, procedures, and available services.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with internal teams to address complex customer concerns and improve service delivery.

• High school diploma or equivalent; a degree in hospitality or related field is a plus.