Customer Onboarding Specialist

Overview

Moe Go is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. We provide comprehensive technology solutions that help pet care businesses run smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose.

From automated booking to payments and communication tools, Moe Go eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, Moe Go is the place where technology meets tail wags.

About The Role We’re looking for an experienced Customer Onboarding Manager with deep operational knowledge of the pet care industry—someone who’s walked in our customers’ shoes. You’ll be the bridge between Moe Go and our new customers, helping them transition smoothly onto our platform and setting them up for long-term success. This role is ideal for a seasoned operator who has managed multiple pet care locations and has experience rolling out new technology across teams and facilities.

• Be a Moe Go product expert and discuss or educate on any nuance of the product internally and externally.
• Own and manage customer relationships from purchase through successful implementation.
• Help the customer define their needs and manage their timeline toward seeing value.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Respond to customer emails, chats, and calls regarding implementation.
• Develop measurements to help understand the impact of successful implementation.
• Successfully transfer your customer relationships to a customer success manager after onboarding.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Build evergreen content and resources for customers to educate and drive rapid product adoption.
• Quickly disseminate product updates to customers and internal teams as needed.
• Create initiatives that drive successful product implementation.
• Create repeatable processes, resources, and frameworks for onboarding customers.

• 3+ years of experience in client-facing roles in the SaaS industry
• Pleasant and straightforward phone and video call manner
• Excellent written and verbal communication
• Customer relationship building and management skills

• Highly self-motivated and driven
• Project management experience
• Excellent problem solving skills
• Passionate about relationship building and helping clients succeed
• Passionate about empowering people with technology

Moe Go offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching. Moe Go is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.