Wholesale Customer Service Coordinator
Listed on 2026-02-05
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration
Wholesale Customer Service Coordinator
Honeydew is seeking a detail-oriented
Wholesale Customer Service Coordinator
to support our growing wholesale business. This role serves asa central pointof contact between sales representative sand internal teams, ensuring a seamless order-to-delivery experience.
Thecoordinatorplays a critical role in managing customer communication, order processing, system accuracy, andlogisticscoordination. Working closely with our team ofsales representatives, this position helps streamline information flow,maintain operational efficiency, and deliver exceptional customer service in a fast-paced, deadline-driven environment.
The ideal candidate is highly organized, self-directed, and thrives in a collaborative setting while managing multiple priorities independently.
Key ResponsibilitiesCustomer & Order Management
- Process and manage customer orders, including changes, invoicing, shipping updates, and payment collection
- Serve as a primary contact for customer inquiries related to orders and fulfillment
Systems & Data Accuracy
- Maintain up-to-date records to supportweeklyshipping visibility and reporting
Fulfillment Coordination
- Update order status in Net Suite/NuORDERandmonitorfulfillment through the Distribution Center
Warehouse Communication
- Communicate daily with warehouseteamto ensuretimelyprocessing and shipment of orders
- Proactively resolve issues to meet shipping deadlines and cancel dates
Returns & Credits
- Assist customers with return requests, exchanges, and swaps (with VP of Sales approval)
- Process Return Authorizations, Credit Memos, and generate UPS return labels
Sales & Administrative Support
- Support sales representatives with administrative needs, includingshippingreports.
- 2+ years of experience in a customer service or wholesale support role
- Strong data entry skills with workingproficiencyin Net Suite,NuORDER, or similar systems preferred
- Advancedproficiencyin Microsoft Excel and MS Office required
- Exceptional organizational, time management, and problem-solving skills
- High attention to detail with strong written and verbal communication abilities
- Comfortable managing multiple priorities in a fast-paced environment
- Ability to lift and/or move up to 25 pounds
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