Call Center Representative

Call Center Representative

Company: Red Lilly Plumbing, Inc.

We seek a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and can remain calm under pressure.

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to pre‑made scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up‑to‑date skills and knowledge

• High school diploma or GED
• Previous experience as a Call Center Representative for plumbing and/or HVAC
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training and development
• Competitive compensation
• Career growth opportunities

• Entry level

• Full‑time

• Other

• Construction