Resident Service Coordinator - Wilshire Penthouses & s

Overview

UDR, Inc. and its affiliated companies are adding a Resident Service Coordinator to our team at 3033 Wilshire, our exclusive apartment community (264 homes) located in Los Angeles (Koreatown), CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and save the customer's day? As a Resident Service Coordinator
, every day is an opportunity to deliver a first‑class experience, improving customer happiness and resident retention.

• Collaborate with the community management team as needed to resolve resident concerns and complaints.
• Welcome prospects, residents, and vendors and answer inquiries about the surrounding area, the property, the company, lease details, amenities, etc.
• Answer telephone calls and texts promptly in a professional manner and direct inquiries to the appropriate person or take messages.
• Organize incoming packages systematically.
• Plan, promote and produce events and activities (e.g., charity donations, food drives, holiday celebrations) to increase resident retention.
• Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the Key Policy.
• Interact with walk‑in prospects by showing the property and answering questions about the community, lease terms, and local area.
• Provide resident keys/fobs and property orientation, explain the community amenities and unit features. Create and deliver new resident welcome packets, including a move‑in gift (if any).
• Explain the Move‑In Inventory form to new residents and ensure the form is returned.
• Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move‑in if needed.
• Schedule all move‑in appointments and coordinate coverage with other associates on scheduled days off.
• Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize the Sugar CRM to manage resident relations, service requests and communications.
• Complete market summary and comparable reports as directed.
• Comply with all Company policies and procedures related to employment.
• Live the UDR Values daily in every action taken when executing the essential functions of the job.
• Perform other duties as assigned or necessary.

• Customer service experience
• Multi‑Family, Hospitality and/or Retail industry experience
• Minimum of one year of office experience

• High School Diploma, or equivalent, is required.

We offer ongoing education opportunities to encourage skillset development and have a culture of enhancing the growth and advancement of individual career goals. We believe our employees are the organization s most important asset.

We offer a comprehensive benefit package, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best‑in‑class communities, tuition reimbursement, company sponsored events, community service days, and our annual President s Club recognizing exceptional customer service and operational excellence.

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short‑Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

$23/hr – $26/hr, depends on experience

UDR, Inc., an S&P 500 company, is one of the nation s largest owners and managers of residential apartment communities. Become part of a company that leads transformational change and operational innovation.

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.