Donor Services Coordinator

Location
:
Los Angeles, California (on-site)

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.

The Donor Services Coordinator will provide customer service support for our recurring giving programs, online store, and marketing promotions, while also helping drive results through donor engagement. We’re seeking results-oriented individuals to join our online fundraising team, responsible for making outbound calls to donors, highlighting the impact Prager

U is having, and encouraging contribution upgrades. Success in this role requires strong communication skills, the ability to clearly convey the value of increased support, and efficiency in handling a high volume of calls.

This position requires making a high volume of outbound calls, reaching donors consistently and efficiently to drive engagement and support donation upgrades.

Duties and Responsibilities:

• Provide EXCEPTIONAL customer service that is fast, friendly and helpful for Prager
  
  U donor merchandise membership program and the online store
• Data and database support, using Excel and Google Docs & Sheets
• Make a variety of outbound calls to Prager
  
  U supporters regarding monthly donation plans, donor information requests, and calls to discuss their current contributions and process donation upgrades.
• Effectively communicate and articulate the impact of donations, emphasizing the benefits to the donor and the organization.
• Handle Objections:
  Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
• Provide Excellent Customer Service:
  Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
• Maintain Donor Records:
  Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
• Respond to donor and customer email inquiries regarding orders, billing, and technical problem notifications
• Assist with packing and shipping store orders, marketing department merchandise promotions and other donor related mailings
• Handle system inventory and inventory adjustments
• Contributing to new and effective ways to help the office and warehouse move smoother
• Process returns and product complaints
• Issue credits and adjustments customers for store orders
• Perform other assigned projects and functions as directed by management

Successful Candidates Will Possess:

• 1-3+ years of relevant professional experience strongly preferred
• Proficiency in Google Workspace and Microsoft Excel (Docs/Sheets/Excel);
  Shopify experience is a plus
• Strong written communication skills (email, letters, chat) with a concise and professional tone
• Confident, professional phone presence; comfortable speaking with customers and donors regularly
• Self-starter who can work independently and collaboratively while meeting deadlines
• Excellent organizational, multitasking, problem-solving, and attention-to-detail skills
• Ability to clearly and persuasively communicate the value of donation upgrades and build donor rapport
• Resilient and persistent, with the ability to handle objections and rejection professionally
• Strong time management and follow-through, including maintaining accurate outreach records
• High integrity and professionalism, with a commitment to donor confidentiality and ethical standards
• Passion for Prager
  
  U’s mission and values

How to Apply
:
First review our website at  Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at Prager

U.

What We Do
:
We promote American values through the creative use of educational videos that reach millions of people online. Serving all ages, our content offers a free alternative to the dominant left-wing ideology in culture, media, and education. Whether you’re searching for a deeper understanding, a new perspective, or a way to get…