Account Services Representative; Hybrid
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-02-03
Listing for:
Stryker Group
Full Time
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Overview
Schedule: 1st Shift, Monday-Friday, 8:00am-4:30pm Pacific Time
Overtime may be required based on business needs.
What You Will DoAs an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. In this position, you will:
- Provide phone and/or email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
Required
- At least 2 years of customer service or account management experience
- High School diploma or GED equivalent
- Ability to work flexible hours as needed to support the business needs
- Candidate must be located in Southern California
Preferred
- Associates or Bachelor's Degree
- Experience with Customer Service and Order Entry
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
- Experience with Salesforce, Power
BI, and/or Genesys
Compensation
$ per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Posting date:
January 30, 2026
Pay rate will not be below any applicable local minimum wage rates.
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