Member Services Representative

Overview

Job Title:

Member Services Representative

Hours:

Monday through Friday, 8:00 AM–5:00 PM

Address: 100% On-Site Position, Canoga Park/West Hills, CA

Contract Details:
Term 60–90 days (flexible) | Training: 1 week

• Handle incoming calls and voicemails; gather key information for callbacks (DOB, Name, Reason for the call, Callback number).
• Maintain or exceed productivity standards with an average daily call volume of 65–70 calls and matching documentation.
• Accurately take messages and enter information into spreadsheets; proficiently use Excel and Word.
• Prioritize speed and accuracy while updating and tracking data in spreadsheets.
• Escalate complex or urgent issues to leadership per guidelines.
• Manage bandwidth and contribute to service-level improvements, including reducing Average Time to Answer toward a 30-second goal (currently ~2 minutes).
• All additional duties as directed by management.

• Minimum two (2) years of customer service or call center experience (medical/healthcare experience not required).
• High School Diploma or equivalent is required.
• Bilingual is a plus; open to both bilingual and non-bilingual candidates.
• Ability to deal responsibly with matters of a confidential nature.
• Ability to multi-task and meet deadlines in a high-stress environment.
• Excellent verbal and written communication skills.
• Ability to read, write and understand the English language.
• Pleasant telephone manner and telephone etiquette.
• Proficient in MS Office programs (Word, Excel, Outlook).
• Knowledge of computers, faxes, printers and all other office equipment.
• Self-starter, willing to take on multiple tasks.
• Typing 45 WPM with accuracy.
• Ability to communicate effectively orally and in writing, answering and resolving a minimum of 65–70 calls per day with matching documentation.
• Strong organizational skills with emphasis on prioritizing and attention to detail.

This is a Contract position based out of Canoga Park, CA 91304.

• The pay range for this position is $21.00 - $21.00/hr.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 4, 2026.

We re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at