Dispatcher​/Customer Service Representative

Overview

Dispatcher/ Customer Service Representative

Full-Time, On-Site

Chatsworth, CA

$20–$25/hour

Our Partner, The Roofer Bros, a well-established and fast-growing roofing company, is hiring a highly organized Dispatcher/ Customer Service Representative who will serve as the main communication hub between customers, sales reps, and field teams.

If you enjoy working in a fast-paced environment, handling customer communication, and keeping operations running smoothly, this could be a great fit.

• Handle inbound and outbound calls with homeowners, property managers, and leads
• Provide general information about services and processes
• Log and route all inquiries to the appropriate team
• Follow up on project updates, service questions, and customer needs

• Contact customers who received quotes but haven’t decided yet
• Gather feedback and address questions or concerns
• Keep sales reps informed on lead status and pending deals

• Call customers after job completion to ensure satisfaction
• Address minor issues before they escalate
• Request and guide happy clients to leave reviews (Google, Yelp, social media)

• Track active jobs and flag urgent client concerns
• Communicate customer feedback to sales, managers, and leadership

• Manage warranty claims and service requests from start to resolution
• Keep customers updated throughout the process

• Strong communication and customer service skills
• Highly organized with excellent follow-up habits
• Calm, solution-oriented approach to customer concerns
• Previous customer service, call center, or dispatcher experience preferred
• CRM experience (Job Nimbus or similar) is a plus
• Reliable, self-motivated, and able to work independently
• Spanish fluency is required

• Competitive hourly pay with growth potential
• Fast-paced, high-energy work environment
• Join a respected roofing company with a strong reputation
• Work with a team that values accountability and results