Leasing Specialist

Overview

Avanath is proud to have been named one of the top property management companies providing affordable housing for the workforce. Cultivating the American Dream binds the Avanath team. Every day is an opportunity to make a difference in someone’s life, whether by helping residents make a community home, delivering excellence in customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.

Leasing Specialist responsible for leasing, marketing, and maintaining positive resident relations within the community.

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low-income housing & Tax Credit experience highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge:
  Windows (Word, Excel), internet, and e‑mail.
• Working knowledge of Yardi Voyager Property Management software.

• Customer Service & Sales
  • Provide A+ customer service at all times.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect models and communicate related service needs to Community Manager.
  • Demonstrate community knowledge and apply product knowledge to prospect needs by communicating features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Follow up on prospects that did not close and attempt to close the sale again. Refer them to sister communities if unable to help.
  • Secure new resident signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community.
  • Assist in monitoring renewals and distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork, input information on the Yardi system accurately and promptly.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with various tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service requests and inform the maintenance team; answer questions about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident events; attend events and participate as a host as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Under the direction of the Compliance department and Community Manager, manage compliance file maintenance where applicable.

• Essential staff; expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

• Culture Built on Purpose and Core Values—Integrity, Caring, Continuous Improvement.
• Comprehensive Benefits—health, dental & vision, 401(k), personal…