Guest Services Agent

Job Description

Are you passionate about supporting residents? Our dynamic portfolio awaits a customer‑focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast‑paced environment and contribute to the experience of our residents, explore this opportunity!

It may be everything you've been looking for.

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered.

• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers LEVEL check‑ins and check‑outs.
• Assist with LEVEL housekeeping schedules and partner with our maintenance team to ensure all guests are receiving their suite HK services in a timely manner.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move‑ins and Move‑outs, partnering with Leasing and Resident Services.
• Coordinates Elevator reservations for Residents: move in, move out, delivery.
• Assists in a timely manner with all phone calls and emails from Residents and guests.
• Recruits Partners for our Onni Rewards program and continuously updates Residents.
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks.
• Maintains Service of Resident Lounge Coffee Machines and supplies.
• Refers multiple services (Housekeepers, dog walkers, etc.).
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Resident Services and Property Management.
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Guest Services, Resident Services and Property Management.

• High School Degree
• College Courses in Hospitality Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high‑level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in a very high paced work environment and excellent interpersonal skills
• Must be professional, team‑oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is…