Guest Services Agent

Job Overview

Guest Services Agent role at Onni Group of Companies. This position focuses on building meaningful relationships with residents and vendors, providing excellent front‑desk customer service, and supporting the overall living experience for residents.

• Greets guests upon arrival and provides welcoming service.
• Administers check‑ins and check‑outs.
• Delivers mail, messages and packages.
• Coordinates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides information on transport, restaurants and other services.
• Diffuses conflict or tense situations with residents, prospects and guests.
• Provides administrative duties as needed.
• Coordinates Resident Move‑ins and Move‑outs with Leasing and Resident Services.
• Coordinates elevator reservations for move‑in, move‑out and delivery.
• Assists with phone calls and emails from residents and guests in a timely manner.
• Recruits partners for Onni Rewards program and continuously updates residents.
• Ensures cleanliness and upkeep of amenity spaces by completing property walks.
• Maintains resident lounge coffee machines and supplies.
• Refers residents to additional services (housekeepers, dog walkers, etc.).
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Liaises between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with room FOBs, mail keys, arrival and departure.
• Assists residents with Friends and Family bookings with LEVEL.
• Plans and brainstorms resident events with Concierge, Resident Services and Property Management.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
• Performs other duties as required.

• High school degree.
• College coursework in hospitality management or related field (preferred).
• Proficiency in MS Project, Outlook, Word, Excel and Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high‑level luxury touchpoints.
• Excellent oral and written communication skills.
• Ability to work in a very high‑paced environment with strong interpersonal skills.
• Professional, team‑oriented, ethical work habits.
• Strong organizational and time‑management skills.
• Attention to detail and ability to handle multiple projects simultaneously.
• Flexible, positive, outgoing, personable and able to relate to diverse populations.
• Flexible schedule with the ability to work weekends, holidays and/or overnight.

Health benefits options range from no cost to $11, $44 or $103 per pay period for PPO, HSA and HMO plans. Additional benefits include:

• Three weeks paid time off.
• Annual education allowance up to $1,000.
• Referral program.
• Residential housing discount after one year of continuous employment.
• Friends and family rates for Onni hotel properties across the company.

Onni has been building communities for over half a century with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix and Chicago. Onni Properties, LLC (“Onni”) considers qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance and City of Los Angeles Fair Chance Initiative.

Onni complies with California and local fair‑chance laws. Applicants must disclose criminal history or participate in a background check only after a conditional job offer has been made. Background checks may result in withdrawal of an offer if a conviction directly relates to job duties.

• Night Security Monitoring:
  Oversee premises security during nighttime hours, including CCTV monitoring.
• Handling Late Check‑Ins:
  Manage late‑night guest check‑ins, process payments and .
• Emergency Response:
  Act as primary contact for overnight emergencies.

Please apply through the job posting link, attaching your resume and any other required documents. Only applicants under consideration will be contacted.

$20.00 – $23.00 per hour.