Customer Service Receptionist

About the Opportunity

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen!

We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

• Managing location-wide calendar to schedule buying and selling appointments, and all location visitors to maximize productivity and flow.
• Checking visitors into the building and ensuring security protocols are navigated smoothly.
• Taking inbound and outbound showroom calls, client services chats, and emails to schedule and confirm appointments, facilitate customer service inquiries and requests, and familiarize customers with FASHIONPHILE's services.
• Responding efficiently and accurately to customers, guiding them through troubleshooting, explaining possible solutions to challenges and concerns, and ensuring that clients feel supported and valued.
• Completing call notes and call reports as necessary and documenting all call information according to standard operating procedures.
• De‑escalating situations involving dissatisfied customers, offering assistance and support. Where necessary, identify & prioritize issues and report to high‑level management.
• Verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items.
• Processing orders, transactions and updating customer account information as needed.
• Researching required information using available resources.
• Gaining proficiency in internal computer systems and ensuring accuracy of all procedures while utilizing software, databases, scripts, and tools appropriately.
• Participating in cross‑training and being flexible to perform varying roles whenever necessary to operate and run the location.
• Communicating and collaborating with internal departments to successfully provide the highest level of customer service.

• Excellent verbal and written communication skills
• A strong conversationalist who can be personable and connect with a range of personalities
• Working knowledge of Customer Service principles and valuing the client experience (Luxury Preferred)
• Ability to work independently and/or as part of a team as needed
• A positive mindset and a great team player
• Ability to multitask, prioritize and manage time effectively
• Individuals who are open to receiving feedback and are always willing to learn
• Strong proficiency working with eCommerce platforms
• Prior experience (at least 1 year) working in a call center environment preferred
• Prior experience (at least 1 year) using phone, email and/or chat systems preferred
• Prior experience working with Ring Central or Salesforce strongly preferred

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long‑Term Disability Insurance
• Employee Discount

Pay Rate begins at $21.00/HR for all New Hires into FASHIONPHILE's Downtown LA Location.