Customer service

About the Role

At Amazon, our customers are at the heart of everything we do. As a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring a seamless experience for millions of customers worldwide. This position offers an exciting opportunity to engage with diverse customer needs, solve challenges creatively, and contribute to Amazon’s commitment to customer obsession.

• Provide timely, accurate, and empathetic assistance to customers across various communication channels.
• Resolve inquiries and issues efficiently while maintaining high customer satisfaction standards.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify customer needs and offer appropriate solutions or elevate issues when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Assist customers with order placement, tracking, returns, and refunds.
• Stay informed about Amazon’s products, services, and policies to provide knowledgeable support.
• Contribute to continuous improvement initiatives by sharing customer feedback and insights.
• Adhere to company guidelines and compliance standards in all customer interactions.

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comfortable working with computer systems and navigating multiple software applications.
• Flexibility to work various shifts, including weekends and holidays, as needed.

• Experience in e-commerce or retail customer service.
• Familiarity with CRM tools and customer support platforms.
• Additional language skills are an advantage.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for career growth and professional development.
• Employee discounts on Amazon products and services.
• Supportive and inclusive workplace culture that values diversity.
• Flexible scheduling and paid time off.