Client Service Rep; Los Angeles, CA

Overview

International Banking organization seeks bilingual Japanese Client Service Representative at Transaction Banking Department.

• Address customer inquiries on cash management products or related banking services (by email or phone).
• Log customer data and inquiry information into proprietary system.
• Work with our partner bank to provide set up service support and troubleshooting issues.
• Manage customer entries into our billing database for the purpose of generating invoices.
• Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
• Work with product teams to assist in resolving issues through problem solving.
• Develop knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.
• Develop strong knowledge of internal policies and procedures to effectively execute processes.
• Maintain close communication with the Senior Client Service Representatives on daily tasks and progress.
• Answer and address customer inquiries related to cash management products.

• Work Experience:
  
  More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
• Education:
  
  BA/BS Degree preferred.
• Bilingual Japanese language skills a must.
• Ability to use time efficiently and remain customer service oriented while handling large volumes of customer inquiries.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
• Ability to anticipate customer’s needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

Good benefits