Dispatch Coordinator

Basic work

• Assisting the Dispatch Manager in scheduling jobs from emails and phone calls with clients and vendors
• Developing job cost estimates that will be submitted to clients after understanding dates, needs, and scope of work
• Assisting the Dispatch Manager in providing troubleshooting support to Crews on their routes

• Answering the phones
• Addressing issues directly or transferring calls to other departments
• Reading emails
• Responding to clients; verbally relaying information in emails to the dispatch team; transferring the information into work orders for the dispatch team or into instructions for warehouse personnel
• Making phone calls to clients and vendors to confirm appointment times, update arrival times, clarify information, or to ask about the client’s calendar for upcoming jobs (a form of business development)
• Problem-solving (via email, phone calls, or in-person) for issues that might involve other departments like Shipping, Receiving, Warehouse, and Accounting
• Being responsive to requests of other dispatch team members for support/assistance

• Good written and verbal communication skills that contribute to good customer service
• Excel and/or Google Docs skills
• Bilingual in Spanish and English is preferred but English-only is acceptable