Client Support Specialist

Overview

About Atticus At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last six years, we’ve become the leading platform connecting people with disabilities to government benefits.

We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve helped hundreds of thousands of people access over $10B in life-changing aid — and earned over 17,000+ five-star reviews. We’ve raised more than $100 million from top VC firms and closed our Series C in April 2025, positioning us for growth. Our team grew from 151 to 210 in 2025, and we will grow again in 2026.

The Job You will join our Client Support team and engage with thousands of inquiries each week across text, email, and phone from potential and current clients. These inquiries range from uncertainty about starting a case to help with next steps with their law firm to updates as their case progresses. You’ll meet clients where they are, provide clarity and direction, build trust in our process, and guide them on the next steps.

You’ll become an expert in complex and interesting legal processes, learn to navigate internal tools (e.g., Kustomer, Salesforce), and support hundreds of ordinary people every week. Success is measured by impact on clients through satisfaction, quality, throughput, and consistency.

This role moves quickly and requires balancing efficiency with empathy. You’ll develop a strong understanding of multiple areas of law, learn to explain complex information in plain language, and adapt across many types of client interactions. The work is deeply rewarding — clients are grateful for your help, and your efforts directly connect them to the legal support they need.

Please note:

You don’t need prior legal experience to succeed in this role; we’ll train you on everything you need to know.

(Not a separate list in the original, but implied responsibilities include) meeting clients where they are, providing clarity and direction, guiding next steps, navigating internal tools, and delivering high-quality, empathetic client support at scale.

Required:

• You have at least three years of professional work experience, and have succeeded in jobs that involve supporting customers across different channels (CX, support, insurance, sales, etc.).
• You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation.
• You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.

Preferred:

• You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers.
• You've previously worked at a high-volume, high-performing service/sales/support team from a company known for great customer service.

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and help shape our culture. We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
• Free membership to One Medical
• $600/year reimbursable stipend for internet service
• $1,000 reimbursable stipend for education and training outside of work
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA
• Humble, thoughtful, smart, fun colleagues

We anticipate the base salary band for this role will be between $60,000 and $75,000 in addition to equity, benefits, and an uncapped bi-annual bonus structure. Under the current bonus compensation plan, top performers have potential to earn over $90,000 in total compensation. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team.

This job is fully remote and we’re committed to empowering everyone with flexibility. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.