Customer Support Representative

WHO WE ARE:

Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start‑up that provides cloud‑based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and innovative ways – Restaurant management made simple.

• We are looking for Customer Success Representatives that will provide support to our customers in the restaurant and hospitality industry for our Restaurant Management System Software, eatOS. The CSRs will also be conducting outbound sales by acting as the initial point of contact for our prospecting clients for our inside sales team.
• Natural problem solvers who take initiative and who have the ambition to become a leader at our company.
• We need your passion and expertise to help us build the eatOS brand.
• As the future of food technology; we seek talented self‑starters from any field. No matter who you are and what you have worked on in the past, eatOS welcomes you.
• We have built a fun workplace culture with a strong team that comes together to bring 100% of what they do.

As a Customer Support Representative, you will use a consultative approach to.

• Obtain all relevant information to handle product and service inquiries.
• Deal directly with customers either by telephone or electronically.
• Provide remote support to our customers.
• Create customer satisfaction in every call/chat that comes into the system.
• Making outbound sales and scheduling demos for our inside sales agents.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, and complaints.
• Maintain customer database.
• Communicate and coordinate with internal departments.

• Previous documented SaaS Experience.
• At least 1 year of experience in customer‑facing roles (Customer Service or Customer Success).
• Excellent interpersonal verbal and written communication skills.
• Ability to work independently, a positive attitude and a team player mentality.
• Proficiency in MS Office applications.
• Excellent customer‑focused service skills.
• Attention to detail, aptitude for learning and a passion for solving problems.
• Basic proficiency in all common office technology and general computer savvy‑ness.
• Basic proficiency in Microsoft Suite, Zoom, Basecamp, Time Doctor and Google Drive.
• Effective writing and communication skills.
• Ability to take initiative and manage multiple tasks and projects.
• Excellent interpersonal and organizational skills.
• A track record of closing deals.
• Self‑motivated, creative, and flexible with the ability to perform well under pressure.
• Ability to work in a fast‑paced, entrepreneurial environment.
• Strong communication and presentation skills.
• Ability to take initiative and manage multiple tasks and projects.

• Experience in the SaaS, restaurant, hospitality, and food service industry.
• Knowledge of restaurant operations is a plus.
• Start‑up experience (we love entrepreneurs!).

• Medical, Dental, and Vision Insurance Contribution.
• Competitive Salary and the chance to be a part of something big.
• This is a work from office opportunity. Candidates must live local to the territory or be willing to relocate.