Reservation Agent

Reservation Agent 2 About the Role

As a Reservation Agent, you’ll be responsible for managing customer reservations, providing top‑notch service, and ensuring a smooth booking process. This is a fantastic opportunity to join a dynamic team and contribute to creating unforgettable travel experiences for our customers.

• Handle incoming reservation requests via phone, email, and online platforms
• Provide accurate information on availability, rates, and services
• Assist customers with booking, modifications, and cancellations
• Maintain up‑to‑date knowledge of company policies and procedures
• Resolve any issues or concerns that may arise during the reservation process
• Collaborate with other departments to ensure seamless service delivery
• Keep detailed records of customer interactions and transactions

• High school diploma or equivalent; additional education in hospitality or related fields is a plus
• Previous experience in customer service or reservations preferred
• Strong verbal and written communication skills
• Proficient in using computer systems and reservation software
• Excellent organizational skills with attention to detail
• Ability to work flexible hours, including evenings and weekends as needed
• A positive attitude and a commitment to providing exceptional service

• Competitive pay: $17.03 – $18.04 per hour
• Full‑time position with 40 hours per week
• Opportunities for growth and development in the travel industry
• Flexible schedule

If you’re passionate about travel, customer service, and creating unforgettable experiences, we want to hear from you! Apply now to become our Reservation Agent and be part of our exciting new travel section!