Bilingual English and Spanish Member Loyalty Representative

Bilingual English and Spanish Member Loyalty Representative

Join Oportun as a Bilingual English and Spanish Member Loyalty Representative. The role is full‑time and is based in Los Angeles, CA.

Oportun (Nasdaq: OPRT) is a mission‑driven fintech that puts its members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since its inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved members more than $2.4 billion in interest and fees, and helped members save an average of more than $1,800 annually.

Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Oportun fosters a diverse, equitable and inclusive culture where everyone feels a sense of belonging and is encouraged to share perspectives. Our employee resource groups celebrate and nurture this inclusive environment.

We seek candidates with customer service, cashier, sales, or hospitality experience. The Member Loyalty Representative’s focus is creating a rewarding member service experience by educating members and communities about our inclusive, affordable financial services. This includes store-based service and community outreach.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following company policies and protecting member information.
• Work independently or as part of a team, exceeding daily goals in lending and servicing activities.
• Engage in outreach activities more than 50% of the time at Oportun locations, partner locations, and community events. Activities include:
  • Building relationships with local businesses and educating owners and employees about Oportun’s services.
  • Conducting outreach at local flea markets, community events, and Lending As A Service partner locations to increase awareness, capture leads, and assist with applications.
  • Actively engaging with people near Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events by distributing flyers and educating the local community about Oportun and its products.
  • Using iPads or helping potential members scan QR codes during outreach to start new applications.
• Maintain a clean work area through light housekeeping: daily trash removal, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3–6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; sit during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance; travel limited to sites considered part of an ordinary commute.
• Serve as a role model for Oportun’s Core Values:
  On a Mission, As One, to Make It Better, Now.

• Bilingual (English/Spanish).
• Outgoing, sales‑focused, and enjoys speaking with people.
• Passionate about helping members, including prospective members through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
• Reliable attendance to support store operations.
• Willing and able to work outdoors year‑round for outreach activities.
• Ability to lift or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Accident coverage
• Paid Time Off
• 16 paid hours (VTO) to volunteer each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Base hourly rate for this full‑time position is $18.00 – $19.00. Hourly rates are determined by…