Technical Content Program Specialist

Work with program teams and project stakeholders to coordinate cross‑functional efforts and ensure the timely development of content for communications, engagement, and readiness activities supporting a large‑scale program initiative. Collaborate with Subject Matter Experts (SMEs) to gather information and draft project‑specific content in a cohesive, consistent voice that reaches diverse audiences—ranging from those deeply familiar with the program to those with no prior knowledge of the organization or industry.

• Distill complex topics, technical processes, and source materials into high‑quality content and messaging that engages diverse audiences, increases understanding and readiness, and aligns with established organizational voice and style guidelines.
• Develop a wide range of content, including but not limited to:
  • Communication materials
  • Process and training documentation
  • System user and navigation guides
  • Talking points
  • Presentations
  • Other program‑related materials
• Work closely with program SMEs to curate, adapt, and create content based on existing organizational resources to support communications and training for internal staff, external participants, vendors, and community stakeholders.
• Create charts, diagrams, and visual aids to supplement technical content and enhance training materials, presentations, and resource documents, improving comprehension of complex concepts, processes, or policy information.
• Consult with internal stakeholders and SMEs to review and validate content for accuracy and clarity.
• Recommend updates to handbooks and published materials to improve accessibility, readability, and usability for target audiences.
• Develop project‑specific raw content for use in social media and outreach messaging to reach identified target audiences.
• Propose, design, create, and write additional content as needed to support program goals.
• Manage content creation and delivery schedules, accounting for SME availability, dependencies, and internal review processes.
• Coordinate with communications and editorial teams to follow established review, editing, and publishing workflows and timelines.
• Perform other duties as assigned or requested.