VIP Concierge & Hospitality Manager

Overview

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The VIP Hospitality & Concierge Manager acts as a dedicated owner for portfolios of VIP clients, partners, or executives, leading complex, high-touch experiences end-to-end. This is a specialized individual contributor role focused on relationship ownership and outcome management. You will be responsible for anticipating client needs, proactively mitigating risk, and coordinating multi-stakeholder experiences to ensure seamless execution for Stub Hub’s most valuable clients.

• Own and manage ongoing relationships with VIP clients, partners, or executives, ensuring continuity and trust.
• Coordinate complex, multi-stakeholder experiences across internal teams to deliver seamless hospitality.
• Anticipate client needs and proactively mitigate risk before issues arise.
• Serve as the primary point of contact for sensitive, high-visibility, or time-critical requests.
• Track trends, feedback, and engagement outcomes to continuously improve VIP experience quality.
• Maintain discretion and high emotional intelligence while navigating confidential or high-pressure situations.
• Additional duties as assigned.

• 5+ years of experience in VIP services, hospitality, client experience, or related fields
• Proven ability to manage high-value relationships and complex engagements independently.
• Bachelor’s degree or equivalent experience.
• Strong competency in relationship management, strategic thinking, and cross-functional collaboration.

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of Stub Hub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range: $100,000 - $125,000 USD

Stub Hub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through Stub Hub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world, Stub Hub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

We value your privacy and handle applicant information in accordance with applicable law. This description is intended for job posting purposes and does not create a contract or offer of employment.