Senior Associate - Amazon Product

Join a team dedicated to improving how customers interact with Chase’s Amazon products. Make a meaningful impact by turning insights into action and helping shape the future of customer experience.

Job Summary:

The Amazon CoBrand team is seeking a motivated and analytical Associate to join our team with a focus on Customer Experience and Capabilities management. This position offers a unique opportunity to gain hands-on experience in understanding and enhancing customer interactions with Chase’s Amazon products and services. The ideal candidate is passionate about customer satisfaction and eager to contribute to the continuous improvement of our customer experience.

You will collaborate with cross-functional teams, support project execution and contribute to strategies that enhance customer satisfaction.

• Monthly Customer Complaint Reporting: Compile and analyze monthly reports on customer complaints to identify patterns and areas for improvement. Ensure timely and accurate reporting to support strategic decision-making.
• Customer Trend Analysis: Examine customer behavior and trends to provide actionable insights and recommendations for enhancing marketing strategies and operational processes. Collaborate with cross-functional teams to implement improvements.
• Deep Dive into Customer Experiences: Conduct in-depth analysis of customer experiences, focusing on the daily usage of the Amazon credit card product. Identify opportunities to enhance product features and customer satisfaction.
• Manage Book of Work Capabilities: Support the management and execution of book of work capabilities that will enhance the customer experience. Work with stakeholders to prioritize initiatives, ensure successful delivery with customer-centric goals.
• Support and Learn: Assist the Customer Experience Lead in various projects while gaining a comprehensive understanding of the Product organization. Participate in team meetings and contribute to the development of customer-centric strategies.

• At least 3 years of experience, or comparable expertise in partner, project, or product management, or a relevant field
• Effective interpersonal skills, with the ability to build and maintain strong internal and external relationships.
• Strong analytical skills to interpret data and provide insights
• Excellent communication skills, both written and verbal, to effectively convey findings and recommendations.
• Strong organizational skill with the ability to work collaboratively in a fast-paced environment, while managing multiple priorities simultaneously
• Experience managing partner or client engagements and expectations
• A strong customer-focused mindset with a passion for improving customer experiences.

• Proficiency in data analysis tools and software
• Bachelor’s degree in Business, Marketing, Data Analytics, or related field
• Experience in customer experience or product management
• Ability to provide actionable recommendations based on data
• Experience supporting cross-functional projects
• Interest in continuous learning and development