Outbound Sales Manager

Reports To:

Director of Sales & Marketing

ABOUT iNX COMMERCIAL CLEANING SOLUTIONS - iNX is a commercial cleaning franchisor with 20+ years of experience, rapidly expanding from our Los Angeles base into the 25 largest markets in the United States. Learn more about iNX at our website!

We're seeking a strategic and results-driven Outbound Sales Manager to design, build, and lead our outbound business development program from the ground up, with an offshore team employed via an Employer of Record (EOR). This role owns outbound lead generation end-to-end, overseeing both the strategy and execution of team structure design, full tech stack selection and implementation, sequencing and outreach strategy, messaging and call framework development, and the people and processes needed to consistently deliver qualified, sales-ready opportunities aligned to ICP and deal size targets.

This role fully owns day-to-day leadership, performance management, training, and results delivery.

The ideal candidate arrives with a clear point of view on what a successful outbound program requires because they've built one before, learned from it, and know how to launch it again with speed and precision. They understand exactly which tools and systems are needed (sequencing, data, and outreach platforms) and can recruit, train, develop, and hold accountable a high-performing team that delivers measurable pipeline contribution and revenue impact.

This is a rare opportunity to build something impactful from the ground up with a growing franchisor.

• Determine the organizational structure, roles, and capacity model needed for a high-performing outbound team and build it from scratch.
• Own and continuously refine the outbound sales strategy, ensuring alignment with company objectives and scalability as the business grows.
• Define target segmentation and oversee account and contact sourcing in coordination with the Data Specialist, including data quality standards, enrichment strategy, and suppression logic.
• Establish and maintain outreach methods and cadence across appropriate channels (email, phone, Linked In, social, direct mail, etc.)
• Develop, test, and refine messaging frameworks, including talk tracks, objection handling, and value propositions.
• Collaborate with internal Sales and Marketing teams to align messaging, refine targeting, and ensure a seamless handoff of qualified opportunities.
• Evaluate, select and manage supporting tools and vendors (sequencing platforms, data providers, cold email vendor, direct mail vendors, dialers, etc.) to ensure performance, alignment, and ROI.
• Ensure outbound practices comply with applicable regulations (e.g., CAN-SPAM, TCPA, data privacy standards) and deliverability best practices.
• Recruit, onboard, and train a high-performing team of offshore SDRs and a Data Specialist.
• Conduct regular 1:1s, call reviews, and coaching sessions to drive skill development, accountability, and consistent performance outcomes.
• Create clear performance metrics and accountability standards for team members, tied to quality, conversion, and pipeline contribution, not just activity volume.
• Build and document repeatable onboarding, training, and playbook materials to ensure consistency, scalability, and long-term success.
• Foster a positive, performance-oriented culture centered on transparency, collaboration, and continuous improvement.

• Own outbound performance metrics, ensuring consistent delivery of qualified opportunities and measurable pipeline contribution.
• Provide regular reporting, analysis, and recommendations to the Director of Sales to inform ongoing improvements and future growth.
• Forecast outbound capacity and output, including SDR ramp timelines, coverage models, and expected pipeline generation to support hiring and planning decisions.

• Has deep, hands-on experience owning the architecture and launch of an outbound sales or SDR program from the ground up—including team design, hiring, tech stack selection, workflow development, and ongoing optimization.
• Experience hiring, leading, and scaling offshore or internationally based sales development teams, including working within an Employer of Record (EOR) model, is strongly preferred.
• Understands B2B sales development best practices and modern multichannel prospecting.
• Demonstrates a track record of meeting or exceeding outbound sales KPIs and targets, with accountability for pipeline quality and downstream conversion.
• Applies an analytical mindset to interpret data, evaluate performance and drive improvements.
• Communicates effectively and creates compelling messaging and outreach frameworks.
• Operates with high organization, accountability, and results-focus.
• Experience in commercial services or related industries is a plus.

Hands-on experience evaluating, implementing, and operating modern outbound sales platforms, including:

• CRM systems (Hub Spot preferred)
• Sales engagement and…