Head of Operational Efficiency – Content Operations

Responsibilities

The Head of Operational Efficiency is responsible for driving scale, standardization, execution quality, and cost efficiency across Tik Tok’s Content Operations function. This role involves leading the operating model, process excellence, capacity planning, and OKR governance that enables the platform to manage content growth priorities while maintaining accuracy, speed, and efficiency. This leader partners closely with Content Verticals, Regional Operations, PGC Product, Engineering, Data Science, and other XFN teams to ensure operations are data-driven, future-proofed, and continuously improving.

• Define and execute the long-term operational efficiency strategy for Content Operations globally
• Design scalable operating models to support rapid growth in content volume, markets, and policy complexity
• Balance quality, speed, cost, and risk in decision-making
• Own end-to-end process design, optimization, and documentation across moderation, appeals, escalations, and special handling flows
• Introduce Lean / Six Sigma / operational excellence methodologies to reduce waste, rework, and latency
• Lead continuous improvement programs with measurable efficiency and quality gains
• Own global capacity planning, forecasting, and workload modeling
• Support budget and ROI processes
• Lead coordination of the annual and quarterly OKR planning cycle and reporting
• Define and own core operational efficiency KPIs (e.g., cost per decision, handle time, automation rate)
• Build and lead a high-performing team of Operations Program Managers
• Set a strong culture of ownership, accountability, and data-driven decision-making
• Mentor future operations leaders

Minimum Qualifications:

• 5+ years of strategic and analytical experience at leading technology companies, consulting firms, or investment firms
• Strong analytical and problem-solving skills
• Fast learner; highly self-driven with a curious and structured approach to thinking
• Adaptable and comfortable operating in fast-changing environments with a roll-up-the-sleeves attitude
• Excellent written and verbal communication skills in English, with the ability to collaborate effectively across functions; highly responsible, independent, and resilient

Preferred Qualifications:

• Experience with user-generated content and social media platforms

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.…