Vice President - Global Relationship Manager

Overview

Vice President - Global Relationship Manager (HIG
024449)

Inviting applications for the role of Vice President - Global Relationship Manager.

At Genpact, we focus on AI and digital innovation to help global enterprises work smarter, grow faster, and transform s role is part of Genpact’s AI initiatives and requires building and managing relationships with current clients and identifying opportunities for growth.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Get to know us at  and on Linked In, X, You Tube, and Facebook.

• Drive growth within a regional portfolio or account of >$5M through partnership with enterprise sales; identify, close, and deliver consulting opportunities as well as larger transformation opportunities including managed services.
• Build a vision for the account/portfolio and enable it through strategic roadmaps and growth plans.
• Lead account planning and account strategy.
• Understand levers that impact P&L and contract or change management to drive improved account performance.
• Set up operational processes and approaches to optimize account management, including an overall client engagement strategy.
• Understand the marketplace and competitor offerings; provide market intelligence for costing on proposals; cross-sell Genpact products and drive strategic sales initiatives for higher-growth penetration.
• Source new growth opportunities by adding value to the client’s business and coordinating the necessary team to engage with the opportunity.
• Develop meaningful internal/external relationships with C-suite leaders across the client organization.
• Build a reputation as a trusted advisor with CXO, business, and functional leaders by understanding client goals, pain points, and market opportunities; share creative ideas and new value propositions regularly.
• Establish governance around customer and Genpact communication to enable visibility, transparency, and partnership within the relationship.
• Initiate new relationship outreach and execute the customer communication plan to expand influence in existing and new buying centers.
• Maintain client status as a Trusted Advisor in client satisfaction surveys and act on feedback.
• Advise clients on how to use new technologies to drive a transformation agenda relevant to C-level executives.
• Lead with Digital and Data-Tech-AI as the core offering with clients (beyond traditional IO/BPO).
• Facilitate the commercial details and negotiation of opportunities to ensure mutual value.
• Construct Genpact’s Impact Commercial Models aligned with the client’s business drivers and objectives.
• Provide insights on the customer’s financials and drive business strategies within operating teams.
• Collaborate with the RFI/RFP team and Finance on proposals to meet customer needs while maintaining profitability.
• Partner with onshore and offshore delivery teams to build effective deal solutions.

• Minimum Qualifications
  • Proven experience handling senior client relationships at Fortune 500 companies.
  • Experience leading and closing end-to-end deals.
  • Relevant years of business/segment/industry expertise.
  • Sound financial & commercial business understanding.
  • Prior consulting experience.
  • Bachelor’s degree in business, technology, analytics, or a related field. MBA is preferred.
  • Experience managing large strategic relationships and proven track record growing account revenue/portfolio size.
  • Proven experience expanding relationships in new and existing buying centers with CXO and below executives to drive client value.
• Preferred Qualifications / Skills
  • Has tolerance for ambiguity and can adapt quickly to change.
  • Relates openly with diverse groups; holds self and others accountable for commitments.
  • Delivers commitments and demonstrates trustworthiness; takes responsibility for outcomes and converts efforts into results.
  • Develops and delivers multi-mode communication tailored to different audiences.
  • Seen as a trusted advisor to internal and external stakeholders; drives speed to outcome and results.
  • Competitive, hard-driving, and focused on delivering value.

• Lead AI-first…