Senior Business Development & Partner Manager

Senior Business Development & Partner Manager

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney‑led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem‑solvers, we can’t wait to meet you.

Where we work

We believe work should work for you. Legal Zoom supports a work‑from‑home environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This hybrid position will work remotely as well as onsite in either our Los Angeles, CA, Austin, TX, or Mountain View, CA office.

Overview

Legal Zoom is seeking a sharp, strategic thinker that is motivated and results‑oriented to join its Partnerships Department to help drive the business forward. In this role, you will manage and nurture some of the company’s biggest partner accounts. You will wear many different hats, play a driver role, and truly own your projects soup to nuts. The ideal person will be hungry to do more, raise their hand when they see a problem, and nimbly lean on several cross‑functional teams in finance, product, product marketing, sales, and technology.

Our team’s mission is to help customers thrive through a trusted, curated portfolio of personalized and integrated solutions. We have a talented team that is excited to work with you towards that mission.

How we get there is summed up by these three goals:

• Solution‑Based Problem Solving . We don’t point fingers – we highlight inefficiencies with improvements and come up with options to solve rather than just problems we see.
• Data‑Driven Decision Making . We inform and evaluate our Partnerships and projects with data at our core. We own our business and know our business and are constantly asking questions about the data.
• Extreme Ownership . We see things through to until the last screw is in and proactively communicate progress to all stakeholders.

You will:

• Seek out industry leading, highly reputable, customer‑obsessed companies to be partners with Legal Zoom and to convince them to offer their best to our customers.
• Negotiate complex financial terms and SLAs with partners while maintaining a “win‑win‑win” mentality for customers, Legal Zoom, and partners.
• Work with the partnerships teams to support prompt and thoughtful management of our strategic partner needs and requests in a fast‑paced environment.
• Leverage internal and external data to develop business recommendations that generate value for customers and revenue for Legal Zoom, modeling of all scenarios.
• Partner with internal Product and Product Marketing teams to ensure high‑quality delivery of our partners’ marketing strategies.
• Use business acumen, analytical skills and relationship experience to market and execute complex initiatives, such as onboarding new partners or developing integrations with existing partners.
• Maintain strong relationships of allies within the company and be able to effectively influence highly sought out teams to work on BD projects.
• Routinely audit partner contracts and operational practices to ensure bilateral compliance.
• Regularly ideate on ways to improve the customer experience to ensure a smooth, streamlined journey that engages and re‑engages the customer and grows retention.
• Assemble roadmaps for each partner to support the overarching strategic vision for partnerships within the company.
• Help build and administer training materials for employees and encourage learning at every level.
• Serve as a bridge between leadership to individual contributors to facilitate more effective communication amongst the team, and remove obstacles.

You have:

• 8-10 years of strategic partnerships, analytical and/or sales experience.
• Microsoft Office Experience, with comfort in Powerpoint Presentations/Google Docs to Senior Leadership.
• Salesforce and/or related CRM…