Collections Specialist

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

Broadvoice is seeking a detail-oriented Collections Specialist to manage customer accounts, monitor outstanding balances, and drive timely payment of invoices. This role partners closely with Finance and Customer teams to resolve billing issues, maintain accurate records, and support healthy cash flow while delivering a positive customer experience.

KEY RESPONSIBILITIES

• Contact customers via phone and email to collect past-due invoices.
• Communicate with Sales to advise when customers are placed on credit hold.
• Interact with various departments to resolve customer issues.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

QUALIFICATIONS

• 2+ years’ experience in Commercial Collections.
• Excellent communication skills (written and oral).
• Must have good administrative and organizational skills and ability to manage stress.
• Skilled in negotiation.
• PROFICIENCY IN SPANISH AND ENGLISH (MANDATORY).

WHY BROADVOICE

🚀 GROW YOUR CAREER

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 COMMUNITY & CULTURE

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 MAKE AN IMPACT

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

ARE YOU READY TO JOIN A PASSIONATE AND TALENTED TEAM TO BUILD THE FUTURE OF BROADVOICE?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.