Regional Manager, Business Solutions

Overview

Job Title: Regional Manager, Business Solutions

Reports To: Senior Manager, Business Solutions

Department: Industry & Business Promotion

FLSA Status: Exempt

Salary: $83K - $108K

The Regional Manager role at LAEDC represents the intersection of LAEDC's on-the-ground support to LA's businesses and connection to LA's overall economic ecosystem. The Regional Manager engages with LA's economic stakeholders and community to understand regional needs, conducts outreach with local businesses, delivers 1:1 advisory services to small businesses, completes well-documented deliverables, and identifies on-the-ground trends related to broader economic themes and needs.

A successful Regional Manager demonstrates strong interpersonal skills in engaging with community stakeholders across business, government, and non-profit entities, problem-solving commitment to support 1:1 businesses' needs, and reliable project management to document efforts and advisory for institutional learning, compliance, and capacity-building.

Business Solutions is the arm of LAEDC that supports small businesses across a range of sizes and readiness to meet capital, market access, workforce, permitting, resilience, and know-how needs through direct service delivery and systems solutions.

Duties

The Regional Manager will lead their own projects of direct services, contribute to those of other Regional Managers, and contribute to organizational capacity-building to better serve businesses:

• Direct Service - Technical Business Assistance:
  Provide 1:1 strategic assistance to businesses seeking to establish, grow, and/or recover in Los Angeles County covering resources including but not limited to capital access, workforce, permitting, cost management, business planning, market access, digital access, and/or resilience
• Direct Service - Deliverables:
  Translate 1:1 assistance into deliverables to demonstrate impact, build institutional capacity, and comply with contract requirements
• Business Outreach:
  Manage a pipeline of small business clients to provide 1:1 assistance by being active in community events and building relationships with relevant associations, community groups, and economic development stakeholders
• Customer Satisfaction:
  Deliver 1:1 consultations in a customer-focused manner resulting in positive customer satisfaction
• Stakeholder Outreach:
  Represent LAEDC by building and managing relevant relationships with local economic development partners, government agencies, associations, and partner organizations
• Project Management:
  Manage workflow independently through strong organization skills to manage and consistently report out outreach efforts, consultation progress and results, deliverables' completion, and compliance documentation requirements
• Systems Solutions:
  Translate needs and themes observed in 1:1 engagements to overarching themes to then develop repeatable solutions
• Problem-solving:
  Exhibit problem-solving skills by independently identifying problems and developing proposals for solutions
• Team Player:
  Contribute to a positive team environment of capacity-building, learning, collaboration, respect, and commitment to high quality and positive impact

• Alignment with Organizational Goals:
  Align activities with LAEDC's mission, objectives, and strategic plan and participate in additional duties and organizational projects as assigned
• Information:
  Stay up to date on occurrences within LA County's economic development landscape and business resources
• Learning Culture:
  Embody a culture of productive feedback, growth, and learning, including learning about continuously emerging business resources across a range of technicality

Qualifications

Team player motivated by problem solving and delivering excellence for LA County's small businesses, robust team communication and operations, effective stakeholder engagement, and comfort in learning new small business and economic development concepts.

Requirements

• Professional
  
  Experience:
  
  5+ years of experience, with majority in small business, economic development, contracting, and/or business advisory
• Self-Starter:
  Experience proactively managing workload, time, and priorities while communicating updates with a team virtually and/or in-person
• Customer Service:
  Experience in a client-facing role that entailed engaging 1:1 to provide support
• Stakeholder
  
  Experience:
  
  Experience engaging with stakeholders in government, community-based organizations, and the community
• Technical
  
  Skills:
  
  Proficient in Microsoft Office (Excel, PowerPoint) and project management tools
• Learning Mindset:
  Skilled in responding to and providing feedback, coaching, and learning opportunities all within a fast-paced environment
• Mission Alignment:
  Commitment to LAEDC's mission of promoting jobs for all Angelenos through inclusive economic development
• Education:
  
  Bachelor's degree or related field or work experience equivalent

Preferred

• Experience:
  
  Direct experience with small business capital access, contracting, and/or permitting
• Language:
  Proficiency in Spanish,…