Vice President of Operations, Mexico

Job Description:

What you'll need to succeed as a Vice President of Operations, Mexico at XPO

The Vice President of Operations, Mexico is responsible for owning, growing, and scaling the company's Mexico-U.S. transborder business. This executive leader owns the strategy, partner ecosystem, regulatory compliance, and end-to-end sales and relationship with Operations required to build a compliant, profitable, and scalable cross-border LTL freight solution.

This role is highly hands-on and combines product development, partner management, commercial leadership, and operational execution to establish a best-in-class Mexico transborder offering. The VP of Mexico Operations will serve as the internal subject matter expert and external face of the company's Mexico transborder capabilities.

Minimum qualifications:

• Bachelor's degree in business or a related field (Logistics, Supply Chain, Sales/Marketing, Manufacturing, Finance, etc.) or equivalent combination of education and experience.
• 10+ years of experience in LTL, transportation, supply chain, sales or logistics services, with significant hands-on Mexico-U.S. transborder experience.
• Deep knowledge of LTL sales process, operations, cross-border customer acquisition, and Mexico transborder freight processes.
• Strong understanding of cross-border documentation and compliance requirements (e.g., DODA, CO, CCP).
• Proven experience managing and owning a P&L.
• Demonstrated leadership experience managing teams in a complex, matrixed environment.
• Strong vendor and customer relationship management skills.
• Excellent communication, leadership, and executive presence.
• Advanced analytical capability using spreadsheet and database tools (e.g., Excel, Access).
• The ability to hire, lead and motivate a team to meet/exceed goals.
• Proficiency with Microsoft Office Suite.
• Ability to handle confidential and sensitive information.
• Valid driver's license with satisfactory driving record.
• Fluency in English and Spanish (read, write, speak) is required.
• Willingness and ability to travel frequently (up to |75%), including travel within the US and Mexico.

About the Vice President of Operations, Mexico job

What you'll do on a typical day:

Strategy, Growth & Product Leadership

• Own the end-to-end growth strategy for Mexico-U.S. transborder operations, including revenue, margin, and service performance.
• Define service offerings, operating models, and go-to-market strategies for cross-border LTL freight.
• Identify target industries, trade lanes, and customer segments to drive profitable growth.
• Continuously assess market conditions, competitive dynamics, and regulatory changes to refine product and growth strategy.
• Partner with executive leadership to execute enterprise growth initiatives, including product and mode expansion.

Sales Enablement & Commercial Execution

• Serve as the subject matter expert for Mexico transborder services in customer meetings, RFPs, and contract negotiations.
• Partner closely with Sales to support customer acquisition, solution design, and deal execution.
• Support pricing strategies, margin targets, and service commitments for Mexico transborder opportunities.
• Translate customer requirements into executable cross-border and domestic transportation solutions.

Operations & Partner Management

• Build, manage, and maintain strategic relationships with carriers inside Mexico and customs brokers.
• Establish a scalable, compliant partner network capable of supporting growing shipment volumes.
• Act as the primary escalation point for partner performance, service failures, and exception resolution.
• Develop and implement SOPs, controls, and operational processes to support consistent service delivery.

Compliance & Risk Management

• Ensure full compliance with U.S. and Mexico import/export laws, customs regulations, transportation laws, and trade agreements (including USMCA).
• Partner with customs brokers and compliance teams to ensure accurate documentation (e.g., DODA, CO, CCP) and timely border clearance.
• Stay current on regulatory, tariff, and border policy changes impacting Mexico transborder operations.
• Identify and mitigate operational, financial, and compliance risks associated with cross-border…