Solutions Strategist

Position Title: Solutions Strategist

Location: Los Angeles, CA 90021, USA

Job Category: Sales Operations

Requisition Number: SOLUT
001187

Position Type: Full-Time

Job Location Type: Hybrid

PIVOT INTERIORS

Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, and the learning is constant… but as part of a team this driven, the possibilities are endless.

Pivot creates workplace environments to enable people to do their best work. The Solutions Strategist plays a pivotal role in shaping the customer’s experience by driving quality, accuracy, and value throughout the early stages of the sales cycle. This role partners closely with Sales, Design, and Sales Operations to develop strategic solutions, coordinate vendor pricing, and align design intent with client objectives.

The Solutions Strategist ensures consistency across bid deliverables, fosters collaboration with vendor partners, and streamlines processes to improve efficiency and responsiveness. Through proactive communication and a solution-oriented approach, the Solutions Strategist enhances customer satisfaction, supports retention and growth, and contributes to Pivot’s reputation for excellence and trusted partnership.

Sales & Bid Support

• Supports Sales and Customer Success teams during the early sales cycle by developing solution strategies that align with client goals and budgets.
• Utilizes budget templates, requests vendor quotes, organizes product solutions and alternatives, and presents findings in clear, compelling formats. Requests and tracks vendor quotes; evaluates pricing options for competitiveness and profitability.
• Collaborate with Design to confirm product specifications and value-engineered alternatives as needed.
• Provides in-house ancillary furniture support as directed by Sales, Design and Sales Operations.
• Procures fabric and finish samples as needed to support design concepts and project opportunities.
• Prepares supporting documents and visuals for bid responses, presentations, and client deliverables.
• Coordinates proposal handoff to internal teams once opportunities move into the post-award phase.

• Acts as liaison between Sales, Design, Sales Operations, Marketing, and vendor partners to ensure alignment and communication across all deliverables.
• Escalates project or process challenges proactively, coordinating appropriate resources to drive resolution.
• Champions process improvements and standardization across departments to reduce turnaround time and enhance quality.
• Continuously seeks learning opportunities related to product applications, systems, and tools to improve solution development and client outcomes.
• Other duties as assigned.

• A high school diploma or GED plus Bachelor’s degree and up to 2-5 years of related experience; or equivalent combination of education and experience. Familiarity with standard concepts, practices, and procedures within field. Relies on limited experience and judgment to plan and accomplish goals. Operations database experience is preferred, as well as previous working experience with Illustrator, Photoshop, CAP 20/20, InDesign and Microsoft Office Suite.

• Detail Orientation:
  Highly detail-oriented with the ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Accountability & Integrity:
  Demonstrates reliability and ownership in fulfilling commitments while maintaining the highest ethical standards.
• Adaptability:
  Flexible and able to shift focus quickly as project priorities evolve in a dynamic environment.
• Industry Knowledge:
  Understands the commercial furniture industry, including manufacturer programs, pricing structures, and services.
• Continuous…