Director, Dealer Success Operations

Director, Dealer Success Operations

Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee M.A.R.S., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.

We’re a scrappy, curious, resourceful team that's united by a “work hard, play hard” mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We’ve also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone’s an owner, with equity on the table for all.

We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration.

As the Director, Dealer Success Operations you will report to the Sr. Director, Dealer Success to drive dealer satisfaction and operational excellence. You will ensure our partners thrive through coaching our Dealer Success Managers. Your focus on improving the team’s ability to provide exceptional onboarding, performance management, and long‑term operational success is critical. You will build scalable processes, improve workflows, and deliver a world‑class partner experience that drives adoption, retention, and expansion.

• Build and iterate SOPs for consistent, high‑value dealer touchpoints
• Ensure we have a systematic approach to establishing trusted relationships with Dealer Principals, Fixed Ops Directors, Service Managers, and BDC teams
• Model performance analysis and develop data‑driven action plans for the Success Team
• Optimize monthly reporting, feature updates/newsletters, and quarterly business reviews

• Act as a “player‑coach” to team members; support mentorship and learning
• Strengthen internal tools, processes, and enablement for the Dealer Success team
• Build and improve scalable SOPs (knowledge base and training assets)

• Coach our Dealer Success team on proactive outreach, thoughtful, and create
• Create a rhythm and workflow for Dealer Success team to establish genuine relationships w/dealers
• Provide guidance for when to be proactive and thoughtfully reactive
• Identify and implement opportunities to improve launch, engagement, and performance cycles

• Architect and continuously refine the end‑to‑end dealership launch and onboarding system
• Lead the development and scaling of training programs, enablement and integration resources
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Qualifications
• 7+ years in the Franchised Automotive Industry
• 3+ years experience directly calling on Dealerships in the Field… and were good at it
• 3+ years directly managing Field Reps in Customer Success, Onboarding, or Account Management… and were good at it
• Have playbooks, best practices, ideas and turbo boost our epic Success Team
• Travel up to 15‑20%, to keep the knife sharp
• AI is a tool in your toolbox - for real
• Be absolutely obsessed with Dealership Success
What You’ll Get

A competitive salary, equity ownership (because we’re all in this together), unlimited PTO, comprehensive benefits, and the chance to make a massive impact in a small, fast‑moving team.

If you’re highly motivated, love tackling big challenges, and want to build a future you can be proud of (while sneaking in a cookie or two), we’d love to chat. 🚗🍪

More About Us

Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game‑changing customer experience while driving revenue growth. Our innovative technology supports AI‑powered scheduling & analytics, ensuring dealers efficiently “go mobile.”