VP, Account Services

Department:
Accounts / Production

Reports To:

Chief Operating Officer (COO)

Location:

Los Angeles, CA (Hybrid)

Contract to Full Time

The VP, Account Services, is a senior leadership role responsible for driving new business, overseeing multi-account production operations, and ensuring the seamless delivery of high-quality creative work across Key Art, Social, and integrated campaigns. This role leads client relationships, manages cross-functional collaboration, and guides the Project Management and Production teams to deliver best-in-class results. The VP, Account Services partners closely with Creative Directors, Account Leads, and C-suite leadership to support company growth, optimize workflows, and uphold operational excellence.

This position plays a critical role in revenue expansion, client satisfaction, and organizational scalability.

• Drive new business growth by securing new clients and expanding opportunities within existing accounts.
• Proactively pursue, pitch, and close new business to strengthen long-term client partnerships.
• Build and maintain strong client relationships, ensuring satisfaction and ongoing account expansion.
• Provide strategic production insight, scopes, and feasibility assessments for new business opportunities.

• Oversee day-to-day project execution across multiple client accounts, ensuring clear communication with clients, Creative Directors, Account Leads, and freelancers.
• Partner with creative and account leadership to translate briefs into actionable production plans.
• Uphold quality control across all work streams—including static, motion, digital, and social.
• Ensure seamless project delivery, maintaining excellence across production, client experience, and operational execution.

• Lead, mentor, and develop the Project Management and Production teams (4+ direct reports).
• Maintain alignment and operational efficiency across PM, creative, account, and C-suite teams.
• Support recruitment, staffing planning, role definition, and team structure development.
• Foster a collaborative, accountable, and solution-oriented culture, particularly under tight timelines.

• Report directly to the COO to establish goals, milestones, and organizational priorities.
• Optimize workflows, streamline processes, and resolve production bottlenecks.
• Forecast production bandwidth, staffing needs, and external vendor requirements.
• Manage budgets, scopes, schedules, and resource allocation for high-profile campaigns.
• Escalate risks early and provide clear, actionable solutions.
• Develop KPIs and present quarterly performance insights to the C-suite.

• Empowered to make independent production and account decisions while collaborating cross-functionally.
• Influence company growth through business development, client retention, workflow innovation, and operational leadership.
• Build and refine internal processes to support creative excellence and scalable operations.
• Oversee and maintain strong partnerships with external vendors and internal stakeholders.

• 7+ years of experience in creative production, entertainment marketing, film/TV, gaming, or related fields.
• Proven experience leading high-volume campaigns in key art, social, and motion/digital production.
• Strong understanding of creative, production, and operational workflows.
• Demonstrated success in business development and client relationship management.
• Proficiency in Airtable and modern project management platforms.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining a calm, solution-oriented approach.