Account Manager

About Think Jam

Think Jam is a leading digital agency that specializes in growing high-profile fandoms, franchises, and IPs. We work with top global studios, entertainment brands, and creators to leverage social media and digital strategy to build, engage, and scale audiences across the most influential platforms. With a focus on social growth, fandom intelligence, and creative content, we drive successful campaigns that resonate with communities and maximize the potential of iconic brands.

As an Account Manager, you’ll own day-to-day relationships with marquee studio and streamer clients in the entertainment industry, and oversee best-in-class work across social, creative production, creator marketing, events, and data/insights. You bring infectious energy, a proactive, can-do mindset, and the ability to see around corners and predict client needs. You’re the conductor who keeps everything in sync and on track.

This a remote role but we are looking for a candidate based in the Los Angeles or Southern California area.

• Act as the bridge between the client and the agency - understand client needs and ensure deliverables align with what was promised.
• Translate client objectives into smart briefs and measurable scopes of work that ladder up to the goals.
• Set agendas, lead status/creative reviews, and circulate notes with clear decisions and next steps.
• Own and manage timelines, budgets, and resourcing; keep work on scope and on time.
• Anticipate needs, risks, and approvals. Propose solutions before they’re asked for.
• Track account health, margin, and forecast; flag risks early and course-correct.
• Turn wins into case studies that open doors to more work.
• Champion smarter processes and tools that make delivery faster and better.
• Bring enthusiasm and positivity - your energy lifts the room.

• Client satisfaction & retention - strong relationships, repeat briefs, retained work.
• Revenue & profitability - healthy margins, accurate forecasting, and steady growth.
• Flawless delivery - clear comms, clean approvals, assets live on time and on brief.
• Scope integrity - expectations set, risks managed, changes documented.
• Impact - work that moves the needle - reach, engagement, EMV, and fan love.

• 4+ years in client services/account management at a creative or social agency