Senior Anti-Abuse Analyst

* Perform analysis on existing and newly emerging abuse trends, including sampling support inquiries to understand the experience and impact to the Snapchat Community
* Identify behavior patterns of malicious actors to  understand motive, tactics, and beyond
* Work cross-functionally to enhance and develop ways to identify and surface abusive behavior
* Design, execute, and document Adversarial Safety Testing (Red-Teaming) scenarios; consolidate results and present findings, risks, and recommended remediations to cross-functional partners
* Employ project management principles to ensure identified safety and integrity issues are tracked, prioritized, and driven to resolution with engineering and product teams
* Identify automation opportunities both in the product and support experience to ascertain and mitigate risk
* Enhance operational workflows via process improvements
* Use data to influence decisions and give voice to user-impacting issues
* Anticipate abuse risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
* Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snap chatters as needed
* Research industry trends
* Excellent verbal and written communication skills
* Proficient data and quantitative analysis skills
* Ability to prioritize tasks and work independently with minimal oversight
* Ability to create visuals, dashboards, and reports to effectively communicate your insights
* Great judgment and ability to problem-solve, both independently and with peers
* Flexibility to adapt to constantly changing business needs
* Demonstrated project management skills, specifically for tracking and driving technical and operational remediation efforts for identified issues
* Experience creating and participating in Adversarial Safety Testing, with a focus on reputational risk and regulatory compliance
* Bachelor’s degree or equivalent work experience
* 3+ years of relevant work experience
* 2+  years of experience with SQL and building data pipelines to identify trends
* Experience analyzing data to make data-driven decisions
* Experience with Looker, Tableau, Power Blocker BI, or other similar programs
* Experience managing multiple projects end to end
* Experience with JIRA or similar issue tracking software
* Experience creating and executing adversarial safety testing programs for online platforms
* Experience investigating spam, or other types of abuse is a huge plus!
* Ability to write advanced SQL queries
* Data driven with proven track record managing data sets, and reporting to inform decision making
* Experience collaborating with internal and external stakeholders at all levels of the company
* Developed perspective on prominent trends and issues in the online safety world

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position.

These pay zones may be modified in the future.
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