Office Services Supervisor

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific. We have thousands of employees globally, working together to help our clients operate more efficiently and effectively. We support law firms with critical document production and help financial institutions manage high-volume print and digital communications.

Williams Lea by RRD is the behind-the-scenes team making everything run smoothly.

Office Services Supervisor in Los Angeles

RRD's current salary range for this role is $70,304/year. The salary range may be adjusted based on geographic location and may change in the future. Total compensation may include bonus/incentive programs. Benefits include medical, dental, and vision coverage, vacation/PTO, disability insurance, 401(k) with company match, life insurance and other voluntary coverages, parental leave, adoption assistance, tuition assistance and employer/partner discounts.

M-F, 8am to 5pm

• * Ensure team provides outstanding service to client, while building strong customer relationships

• * Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures

• * Create an environment conducive to service expansions and new business opportunities

• * Maximize profitability through the effective utilization of labor and resources

• * Immediately resolve operational problems or issues

• * Produce required reports on schedule

• * Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

• * Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

• * Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

• * Train new employees on policies and procedures

• * Address performance issues among team members

• * Work with manager to create development plans and challenging assignments for team members

• * Escalate to manager client or team concerns to proactively resolve issues

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

• Other duties as assigned

• Bachelor’s degree or equivalent experience

• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

• 3 or more years’ experience in office support including administrative, facilities, hospitality, reception, reprographics and mailroom

• Understanding of USPS regulations

• Understanding of reprographics equipment and usage

• Intermediate Microsoft Office Word and Excel skills

• Basic Microsoft PowerPoint skills

• Prior experience managing vendors preferred

• Basic P&L understanding a plus

• Demonstrated ability to prioritize competing priorities under tight deadlines

• Proven customer service skills to create, maintain and enhance customer relationships

• Good written and verbal communication skills, including professional telephone and email etiquette

• Attention to detail with good organizational skills

• Ability to meet deadlines and complete all projects in a timely manner

• Ability to handle sensitive and/or confidential documents and information

• Able to make independent decisions that conform to business needs and policy

• Good problem-solving skills with the ability to escalate when needed

• Must work well in a team environment

• Must interact effectively with multi-functional and diverse backgrounds

• Ability to work in a fast-paced environment

• Must be self-motivated with a positive can-do attitude

• Position operates at sites with a maximum of 24/7 operations. Individual shift…