Scheduling Coordinator; Home Care Operations

Scheduling Coordinator (Home Care Operations)

$24–$26/hour + bonuses + full benefits
Remote (Must live in CA) | Full-Time

Tandem Care is hiring a Scheduling Coordinator who thrives in fast-paced, real-time environments. This role is responsible for keeping care running smoothly — managing schedules, responding to caregiver call-outs, preventing service disruptions, and ensuring clients are consistently supported.

This is not a passive or administrative role. You’ll be making decisions, juggling moving parts, and communicating constantly with caregivers and internal teams. If you enjoy structured chaos, thinking on your feet, and solving problems as they arise, this role may be a great fit.

• Monitor daily schedules across all service lines to ensure all visits are staffed
• Respond quickly to caregiver call-outs, late arrivals, time-off requests, and last-minute changes
• Fill open shifts by communicating with available caregivers and confirming assignments
• Pre-plan for known absences and high-risk shifts
• Update scheduling systems and internal trackers in real time
• Monitor and respond to caregiver texts, calls, emails, and chats throughout the day
• Work closely with Operations, Staffing, and Recruiting to maintain coverage and backup plans
• Identify coverage risks and make judgment calls in real time to prevent service failures

• Stay calm when multiple things are happening at once
• Enjoy solving puzzles and finding creative solutions under pressure
• Are highly organized and comfortable working across multiple systems
• Communicate clearly and confidently by phone, text, and email
• Understand that in home care, plans change — and that’s part of the job

• 2+ years experience scheduling caregivers for a home care agency
• Experience handling caregiver call-outs and real-time schedule changes
• Comfortable working remotely in a fast-paced environment
• Strong problem-solving skills and sound judgment