Case Manager

About J&Y Law Firm

We are a rapidly growing Plaintiff's Elder Abuse & Personal Injury practice located in Los Angeles, CA. We are currently seeking an experienced Personal Injury Case Manager to join our dynamic team.

• Place an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow.
• Assess the completeness of the case documentation and obtain missing documentation, if required.
• Review documentation and accuracy of information with client.
• Set client up with necessary medical treatment and/or ensure the client is treating through their own providers.
• Maintain client file with progress reports and claim status (while complying with established organizational guidelines).
• Answer all phone calls promptly, professionally, and using a friendly greeting.
• Serve as a liaison by communicating with adjusters and medical providers and lien holders.
• Help in the process of finalizing the property damage and obtaining any rental or loss of use for the client.
• Scan documents related to the case into the client case system file, and send any requests or liens via fax or email.
• In the event the client has med pay coverage and it is not in excess, submit reports and bills in order to obtain the limit amount.
• Communicate with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated time frames and adds detailed notes.
• Update case management system at every stage of the case, documenting all pertinent information and conversations.
• Timely file any governmental claims via certified and return receipt mail and request a conformed copy of each claim filed.
• Calendars the "45 day from date the claim was mailed out" in the case management system.
• Assess if additional treatment is needed and/or approved on each case.
• Review the police reports and medical records obtained by the Records Clerk. On Serious Injury Cases (SI), forward these reports to the Team Attorney.
• For Serious Injury (SI) Cases:
  Follow up with Records Clerk to obtain the police report, establish liability, request the policy limits of the defendant, obtain the client declarations page, obtain any important evidence (e.g. PD photos, injury photos, videos, witness statements, etc.).
• For Pre-Procedure Evaluations:
  Draft the PPE questionnaire, obtain the reports, bills and estimated cost for each procedure, obtain the defendant’s policy limits, run and ISO on the client, and provide all information to the Lead Attorney for review.
• Contact client to confirm ISO and/or CBC information, and confirm any pre-ret treatment regarding previous accidents. Add a note regarding the ISO/CBC review.
• Consult and advise clients regarding loss wages claims and credit issues.
• Resolve problems and consult with Pre-Lit Manager regarding claims process and special, unusual, or complex circumstances.
• Assist in the negotiation process for a client’s case (case by case).
• Seek opportunities for clients to submit favorable online reviews about their experience with the firm.
• Maintain utmost professional standards towards the Firm and its clients.
• Achieve high customer satisfaction in the claims process.
• Other tasks as assigned.

• Strong customer service skills, including sense of compassion and empathy.
• Effective problem‑solving abilities.
• Strong attention to details.
• Excellent written and verbal communication skills and organizational abilities.
• Solid knowledge of case management and systems.
• Ability to develop trust in constituents and staff.
• High level of understanding about insurance benefits and priority processes.
• General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Litify case management software.
• Professional demeanor and appearance.
• Strong personal focus on meeting or exceeding individual, department, and Firm goals.
• Ability to work effectively within a team‑oriented work environment.
• Ability to work independently and efficiently; able to prioritize tasks.

Competitive hourly rate: $30.00/hr - $40.00/hr.

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