Vehicle Registration Specialist

Job Summary

The Vehicle Registration Specialist 2 is part of the DMV Centralization Unit responsible for auditing and reconciling DMV transactions. This position requires comprehensive knowledge of DMV control cashier functions, processes and procedures to support Branch Management and Member Service employees via DMV help desk / DMV E help / Online Chat tools. This position may assist in employee skill set development, collaborate with colleagues and management to resolve complex transactions or member issues and may require travel to various branch locations.

• Perform administrative functions for DCU such as bookkeeping records, preparing bank deposits, verifying the accuracy of bank deposits, and resolving discrepancies.
• Maintain current knowledge of DMV policies and procedures. Reconcile reports, review documents for accuracy and identify applications that require corrections. Perform a daily physical audit of DMV transactions. Purge DMV reports in the DMVA system.
• Advanced knowledge of DMV processes and procedures:
  Provide assistance to branch employees by answering incoming telephone calls through the DMV Help Desk. Respond to DMV EHELP queries via email, phone, or online chat tools within established SLA. Troubleshoot and provide resolution related to DMV transactions. Maintain professionalism during all interactions.
• Filing reports, mail disbursement, receiving and shipping of courier bags, and other duties assigned by management.

• High School GED
• 1-3 years Previous experience in the DMV Centralization Unit as a vehicle registration specialist. Preferred
• 1-3 years administrative assistance and prior branch office experience. Preferred
• Advanced knowledge and training in DMV rules, regulations and procedures preferred.

• Occasional travel to offsite business meetings or training. (10% proficiency)

The starting pay range for this position is:

$22.17 - $29.53

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).