Operations Manager – Plaza

Overview

Action Property Management is the premier choice for HOA management. Founded in 1984, we serve over 300 communities across 9 offices with nearly 900 team members who genuinely love what they do and help homeowners thrive.

Job Summary The Operations Manager oversees the daily operations of the association, supporting the General Manager in administrative tasks, community relations, and project management.

Compensation: $30.00 - $33.00 Per Hour

Schedule: Monday - Friday; (Flexible Shift Schedule)

• Supervisory Responsibilities:
  
  Responsible for the oversight, training and development of the Loading Dock team members.
• Administrative:
  Communications:
  Prepares email blasts, correspondence and other communications with shareholders. Retrieves and responds to voicemail and email messages within 24 hours.
• Administrative:
  Event Coordination:
  Assists the General Manager with Hotel/Retail event functions, logistics, and other projects.
• Administrative:
  Vendor Management:
  Maintains vendor files and insurance certifications.
• Administrative:
  Database Updates:
  Updates the Association's SnapHOA Profile, Action List, Annual Calendar, contracts schedule, calendars, and Building Link database.
• Administrative:
  Board Meeting Support:
  Assists in preparing Director's Reports, agendas, notices, and other documents for board and annual meetings. Takes meeting minutes.
• Administrative:
  Office Supply Management:
  Maintains and replenishes office supplies for the loading dock.
• Accounting:
  Invoice Processing:
  Receives, files, and processes invoices for General Manager approval. Verifies invoice accuracy.
• Accounting:
  Past Due Research:
  Research past due balances on invoices and statements.
• Accounting:
  Budget Assistance:
  Assist with annual budget preparation.
• Loading Dock Duties:
  Delivery Coordination:
  Coordinates deliveries using Building Link software and email.
• Loading Dock Duties:
  Vendor Management:
  Manages relationships with contractors and vendors accessing the loading dock.
• Loading Dock Duties: COI Verification and Maintenance:
  Verifies vendors and contractors have current COIs on file before granting access and maintain records through integrated software system.
• Loading Dock Duties:
  Waste Management:
  Oversees proper trash removal in accordance with operational policies.
• General Duties:
  Governing Documents:
  Reviews and understands the Association’s Governing Documents, CC&R’s, and Rules and Regulations.
• General Duties:
  Emergency Preparedness:
  Ensures the team is familiar with evacuation and emergency procedures.
• General Duties:
  Procedure Improvement:
  Identifies opportunities to improve operational processes and procedures.
• General Duties:
  Performs other duties as assigned by Management.
• Qualifications:
  
  Minimum of 1 year of relevant experience. Property Management and/or hotel experience preferred.
• Qualifications:
  
  Proficient in Microsoft Word, Excel, PowerPoint; strong verbal and written communication; ability to plan, organize, and prioritize; ability to work in a team; must attend board meetings; must be 18+, pass background check, HS diploma or GED.

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. We may use AI tools to support parts of the hiring process; final hiring decisions are made by humans.

We Offer Our Team Members The Following:
Comprehensive benefits package for qualifying employees;
On-going hospitality and property management training;
Opportunities for career growth and advancement;
Values driven company culture that encourages team work and excellence.

At Action Property Management, we provide competitive pay and a comprehensive benefits package including medical, dental, vision, pet insurance, 401(k) with company match, life and disability support, generous paid time off, holidays, and more. We are committed to investing in infrastructure, technology, training, and tools you need to excel. We are an Equal Opportunity Employer and Supports a Drug Free Workplace.

We may use AI tools to support parts of the hiring process; final decisions are made by humans.