Operations Specialist

Overview

Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective:
We re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Los Angeles, California

$24.04 per hour, non exempt

The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operations Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department.

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team - This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking, as well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team - This team processes client payments related to security deposits, utility deposits, move-in furniture, and ongoing assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins, processing payments using Intacct, providing on-going reporting, and responding promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team - This team processes client applications for the FHSP program ensuring that all data is correct and supports case management in this process. The team also handles the accounts receivable portion at the time of move out, including security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on Salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing on-going reporting to partners.

• 1+ years' experience in a non-profit setting preferred but not required

• Intacct software experience preferred but not required
• Salesforce/CRM software and/or database experience preferred but not required
• Intermediate-level familiarity with Microsoft Word and Excel required
• Strong communication skills with effective messaging and strong follow up
• Able to work in collaboration with team, internal and external departments as needed
• Data and metric driven, comfortable around numbers
• Process driven
• Strong attention to detail
• Ability to understand, retain and apply program policies to role

• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect.
• Organizational Agility:
  Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• Time Management:
  Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

• Humanity:
  Putting people first:
  We are committed to meeting people where they re at, honoring their dignity, diversity, and experience.
• Community:
  Building a better future:
  Sustainable housing solutions are fostered through partnership, collaboration, and human…