Front Desk Associate

Overview

Job Title: Client Services Specialist – Conference & Events

Type
:
Contract to Hire

Workplace Type: On-site

Pay: $23.56 - $29.33/per hour

Benefits: This position is eligible for a comprehensive benefits package including Medical, Dental, Vision, and additional benefits for employees working 30+ hours per week.

• Provide a high-touch, concierge-style service experience to clients, visitors, and internal stakeholders
• Manage conference room scheduling, reservations, and confirmations using an event management system
• Coordinate meeting logistics including room setup, catering, audio-visual needs, and visitor offices
• Serve as the primary point of contact for conference center inquiries via phone and in person
• Maintain detailed knowledge of conference room layouts, seating capacity, and A/V capabilities
• Partner closely with internal teams such as IT, catering, and office services to ensure seamless event execution
• Assist with visitor registration, badge issuance, and workplace security procedures
• Perform administrative duties including document preparation, scanning, printing, invoicing, expense processing, and time entry
• Maintain cleanliness and organization of reception areas, conference rooms, and kitchen pantries; replenish supplies as needed
• Operate coffee and beverage equipment and support client meetings as required
• Proactively communicate service issues and improvement opportunities to management
• Uphold strict confidentiality, discretion, and professionalism at all times

Must-Have:

• 3+ years of front desk, client services, or hospitality experience in a professional environment
• Strong customer service skills with exceptional attention to detail
• Ability to manage high-volume workloads with excellent time management and multitasking abilities
• Outstanding verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Word, Excel, and Power Point
• General knowledge of audio-visual systems and ability to perform basic setup and troubleshooting
• Ability to learn and utilize an event management or room reservation system
• Willingness to work flexible schedules, including early mornings, evenings, weekends, holidays, and overtime as needed

Preferred:

• Experience in a law firm or professional services environment
• Familiarity working cross-functionally with IT, catering, and facilities teams

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.