Team Leader; Solutions Architect

Overview

Innovative Customer Experience Division (ICE) is seeking an energetic, highly technical, and customer-focused team leader for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, contractors and students. The successful candidate will manage a team of 15 to 18 highly technical employees performing both classified and unclassified system administration of Microsoft Windows desktops, Mac desktops and Linux desktops for customers.

The selected candidate will design and implement complex institutional and programmatic classified and unclassified computing environments, as well as perform first level manager duties. Responsibilities include supporting a complex multi-platform environment with Virtual Desktop Infrastructures (VDI) and Citrix Provisioning diskless technology. Additional duties include negotiating and managing Service Level Agreements (SLAs), implementing and supporting ICE best practices, and promoting standard desktop configurations and security-compliant systems.

As the team’s technical leader, the candidate will also fulfill first-level manager duties such as performance management, mentoring direct reports, advancing professionalism, supporting technical growth, and delivering excellent customer service. The position also involves budget and resource stewardship for the team’s finances, personnel, and property resources.

• Expert knowledge of hardware and operating systems (Windows/Mac/Linux) including system architectures and network infrastructures (classified and unclassified).
• Expert knowledge and demonstrated experience with desktop computing support, computing infrastructure design and implementation, network integration, and an understanding of Laboratory computing and network operations (classified and unclassified).
• Expert knowledge of diskless technologies including both Virtual Desktop Infrastructure and Citrix Provisioning.
• Expert knowledge and experience with supporting data acquisition systems in both the unclassified and classified networks.
• Expert knowledge and demonstrated experience in system configuration management methodologies.
• Technical leadership experience with planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution.
• Demonstrated ability to work with all levels of management and cyber security personnel.
• Extensive experience with collaboration across organizational boundaries and the ability to manage customer relationships in a positive and effective manner.
• Experience with vulnerability remediation and system patching.
• Organizational, time management, and outstanding customer service skills.

Education/Experience: Position requires a Bachelor's degree and 8 years of related experience or an equivalent combination of education and experience directly related to the occupation.

• Active DOE L or Q clearance, or equivalent transferable clearance.
• Knowledge of IT governance frameworks such as ITIL or COBIT.
• Knowledge of the Information Architecture process and implementation of standards.
• Knowledge of project management principles to set project scope, schedule, priorities, and deliverables.
• Experience in critical thinking, problem solving, and decision making.

Work Location: Onsite in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position to be eligible to apply for posted jobs. The position commitment for this position is 1 year.

Due to federal restrictions contained in the National Defense Authorization Act, certain citizens are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities.

Located in northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid maternity and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (paid sick, vacation, and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Directive 206.2: Employment requires a favorable decision by NNSA indicating the employee is suitable under NNSA Supplemental Directive 206.2. This applies to U.S. citizens; foreign nationals may be subject to similar requirements under DOE orders.

Clearance: This position requires a Q clearance. Selected applicants will be subject to a background…