Team Leader; Solutions Architect

What You Will Do

Innovative Customer Experience Division (ICE) is seeking an energetic, highly technical, and customer-focused team leader for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, contractors and students. The successful candidate will manage a team of 15 to 18 highly technical employees performing both classified and unclassified system administration of Microsoft Windows desktops, Mac desktops and Linux desktops for customers.

The selected candidate's primary responsibilities will include design and implementation of complex institutional and programmatic classified and unclassified computing environments, as well as first level manager duties. The selected candidate will also be responsible for the support of a complex multi-platform environment with Virtual Desktop Infrastructures (VDI and Citrix Provisioning diskless technology). In addition to the responsibility for ongoing development, design and implementation of major classified and unclassified systems, there will be additional responsibilities to negotiate and manage Service Level Agreements (SLAs), implement and support ICE best practices, utilize services and tools in order to promote standard desktop configurations and security compliant systems.

Along with being the technical leader of the team, the first level manager duties will also include fulfilling performance management activities, mentoring direct reports, advancing professionalism, supporting technical growth, and providing excellent customer service. The selected candidate will also manage budget and associated deliverables by serving the steward of the team's finances, personnel, and property resources.

• Expert knowledge of hardware and operating systems (Windows/Mac/Linux) including system architectures and network infrastructures (classified and unclassified)
• Expert knowledge and demonstrated experience of desktop computing support, computing infrastructure design and implementation, network integration, and an understanding of Laboratory computing and network operations (classified and unclassified)
• Expert knowledge of diskless technologies including both Virtual Desktop Infrastructure and Citrix Provisioning.
• Expert knowledge and experience with supporting data acquisition systems in both the unclassified and classified networks.
• Expert knowledge and demonstrated experience in system configuration management methodologies
• Technical leadership experience with an emphasis on planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution
• Demonstrated ability to work with all levels of management and cyber security personnel
• Extensive experience with collaboration across organizational boundaries, and the ability to manage customer relationships in a positive and effective manner
• Experience with vulnerability remediation and system patching and vulnerability remediation.
• Must have organizational skills, time management skills and outstanding customer service

Position requires a Bachelor's degree and 8 years of related experience or an equivalent combination of education and experience directly related to the occupation.

• Active DOE L or Q clearance, or equivalent, transferable clearance.
• Knowledge of IT governance frameworks such as ITIL, or COBIT.
• Knowledge of the Information Architecture process and implementation of standards.
• Knowledge of project management principles to set project scope, schedule, priorities, and deliverables.
• Experience in critical thinking, problem solving, and decision making.

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division…