IT Customer Support Specialist

IT Customer Service Specialist 1

Location: Los Alamos, New Mexico

Salary: $26/hr - $32/hr

Clearance: Active Q Clearance Required at Time of Submission (Active TS may be considered)

Citizenship: U.S. citizenship required

Work Schedule: Full‑time, onsite, Monday–Friday; 9/80 or 5/8 schedule between 7 AM–5 PM

Mandatory Experience Requirement – Read Before Applying

Candidates must have an active DOE Q clearance (or equivalent TS clearance) prior to applying. Applicants without prior Q clearance will not be considered. This is an onsite‑only role — remote or hybrid work is not available.

Join the Information Systems and Development (ISD‑NS) team supporting the nation's premier science and technology institution  this role, you’ll directly support scientists, engineers, and technical staff who rely on LANL’s critical infrastructure daily. Your work ensures timely access to secure networks and systems, contributing to national security and innovation.

• Provide front‑line customer support for IT service issues including account access, desktop and laptop troubleshooting, and network services.
• Troubleshoot and resolve user‑reported technical problems in person or via phone.
• Issue credentials and tokens for network access and multifactor authentication (MFA).
• Escalate unresolved issues appropriately and communicate status updates to users and management.
• Document troubleshooting procedures and maintain customer service guidelines.
• Use tools such as Service Now (or equivalent) for incident tracking and resolution.
• Collaborate closely with an 8–12 person technical support team.
• Navigate and support Microsoft Office 365 and Teams.
• Handle requests from the field services team and maintain awareness of ongoing training requirements.

• Requires 2+ years of IT experience.
• Experience in a service desk, IT support center, or similar environment.
• Strong customer service orientation and effective communication skills.
• Proficiency with Microsoft Windows desktop environments.
• Experience using incident management tools (e.g., Service Now).
• Familiarity with MFA systems and credential/token management.
• Ability to drive locally on the LANL campus (government or private vehicle).

• IT certifications (e.g., CompTIA, Microsoft, or similar).
• Experience with large or secure network environments.
• Ability to document procedures and improve support workflows.
• Knowledge of remote support tools and troubleshooting techniques.
• Analytical ability to interpret technical issues and translate for non‑technical users.

• High School Diploma Required

We strive to provide careers, not just jobs, for our employees. We invest in and serve the communities where we work and live. We provide best‑in‑class administrative, professional, and technical services to solve complex problems to meet customer mission‑critical objectives. For over 30 years, Compa has been a trusted partner in progress. We combine decades of technical expertise with a forward‑thinking spirit, tackling intricate challenges in nuclear facilities alongside the brightest minds in science and engineering.

Join us, and don’t just build your career — build the future — with competitive compensation, a collaborative culture, and the chance to make a real difference for national security and beyond.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, age, disability, or genetic information.

Entry level

Contract

Information Technology

Government Administration