Software Developer, IT Consultant, IT Business Analyst

Position: Software Developer 4
## Position Description
** Software Developer 4
** Location
* * Los Alamos, NM
** Job Code
** 4141**# of openings
** 1**## Spectra Tech Inc is seeking a Senior Service Now Developer for Los Alamos, NM.The selected candidate will be a part of ICE-CS Service Now Platform Team as Senior Service Now Developer. This position requires an experienced professional with understanding of the Service Now platform and ITSM modules. System Analysts support (development, administration, maintenance) enterprise production systems and associated applications and realms in support of institutional customers.

Detailed Description The selected candidate will work as a Senior Service Now Developer to support the development, configuration, administration, and maintenance of custom configurations for the Weapons Facilities Office, including custom catalog items, Service Portal Development, and custom task development.

The successful candidate will be required to:
• Work closely with members of the Service Now Tools Team, as well as other IT-related groups who use Service Now on a regular basis.
• Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.
• Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the Service Now team.
• Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements.
• Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.
• Prepare documentation for developed workflow solutions, training, and user guides.

Job Requirements Demonstrated professional experience in the following areas:
• 13 years or more experience working with administration and development of Service Now forms and workflows.
• Experience with configuring and administering Service Now Modules such as ITSM, Knowledge, CMDB, and HRSD.
• Strong troubleshooting skills
• Strong project management and attention to detail skills
• Ability to identify opportunities to design and implement process improvements.
• Understanding of ITIL framework, workflows, and integration.
• Understanding of Agile Development framework.
• Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.
• Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.
• 13 years or more experience working with administration and development of Service Now forms and workflows.
• Experience developing custom integrations to 3rd party software and platforms.
• Experience implementing service now application modules.
• Experience developing custom applications in the Service Now platform.
• Strong familiarity with the Software Development Lifecycle.

Desired

Skills:

• Service Now certifications
• ITIL v4 framework and processes certification
• Familiarity with Atlassian Jira for project management
• Familiarity with Atlassian Confluence for documentation
• Familiarity with Java and JavaScript programming
• SQL language for use with Microsoft SQL or Oracle databases
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