Software Developer; ServiceNow

Software Developer 4 (Service Now)

Edgewater Technical Associates is seeking qualified candidates for a Software Developer 4 (Service Now) opportunity in Los Alamos, NM to support the Los Alamos National Laboratory
.

Remote

ICE-CS

Travel required as needed.

5/8s

The selected candidate will be a part of the ICE-CS Service Now Platform Team as Senior Service Now Developer. This position requires an experienced professional with a deep understanding of the Service Now platform and ITSM modules. As a System Analyst, you will support the development, administration, and maintenance of enterprise production systems and associated applications for institutional customers.

• Work closely with members of the Service Now Tools Team and other IT-related groups who use Service Now on a regular basis.
• Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.
• Design, develop, modify, test, debug, and evaluate workflow solutions to meet functional requirements outlined for the Service Now team.
• Assist in gathering business requirements as well as providing recommendations and implementation solutions based on those requirements.
• Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.
• Prepare documentation for developed workflow solutions, training, and user guides.

• Eight years or more experience working with the administration and development of Service Now forms and workflows.
• Experience with configuring and administering Service Now modules such as ITSM, Knowledge, CMDB, and HRSD.
• Strong troubleshooting skills.
• Strong project management and attention to detail skills.
• Ability to identify opportunities to design and implement process improvements.
• Understanding of the ITIL framework, workflows, and integration.
• Understanding of the Agile Development framework.
• Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.
• Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.
• Experience developing custom integrations to third‑party software and platforms.
• Experience implementing Service Now application modules.
• Experience developing custom applications in the Service Now platform.
• Strong familiarity with the Software Development Lifecycle.

• Service Now certifications.
• ITIL v4 framework and processes certification.
• Familiarity with Atlassian Jira for project management.
• Familiarity with Atlassian Confluence for documentation.
• Familiarity with Java and JavaScript programming.
• SQL language for use with Microsoft SQL or Oracle databases.

• United States citizenship.
• Ability to obtain and maintain a DOE Q Security Clearance.

To apply , please visit and follow the application steps via our website.

Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico‑based small business headquartered in Los Alamos, NM. Edgewater has five regional offices across the United States to locally support project sites. Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support customers. Edgewater offers multiple individual and family benefit options and a 401(k) retirement plan with company matching contributions.

Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Engineering and Information Technology
• Industries:
  Facilities Services