Business Office Manager

Los Alamos Medical Center

Job Title: Physician Practices Billing Mgr.

Job Type: Full-time, non-exempt

Manages the daily operations of the assigned department or function to ensure alignment with departmental and organizational objectives.

Reports to:

Clinic Market Director

• Manages daily operations, coding and RCM for multi‑specialty clinics and hospitalist group.
• Utilize coding and billing reference tools to accurately code and bill daily E&M and surgical claims in compliance with all billing guidelines. Abstract coding of surgical claims.
• Utilize billing and coding knowledge to train clinic staff in billing guidelines and train physicians in coding rules.
• Daily assistance and problem solving for 7 clinics.
• RCM management with weekly review of all areas of RCM with working knowledge of claims corrections. Research and correct claim errors and resubmit through EMR/Billing System.
• Some physician credentialing assistance and overview.
• Monthly reporting and compliance with Corporate Metrics.
• Customer Service calls and assistance for all 7 clinics.

Minimum Requirements:

• High school diploma or equivalence required.

• CPC Certification
• CPB or equivalent other certification preferred.
• Practical experience as substitute for additional certification considered.

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Working knowledge of HIPAA, EMTALA, Good Faith Estimates, No Surprises Act, Stark Law, and all other Healthcare laws.
• Some years of RCM experience with ability to read, interpret, and correct all claim denials.
• Some years of practical coding experience, including physician billing.
• Knowledge of Athena or other similar EMR/Billing Systems.

This position also offers:

• Comprehensive Benefits:
  Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO:
  Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth:
  Higher education and certification tuition assistance, loan assistance and 401(k) retirement package with company match.
• Employee Well‑being:
  Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:
  Ongoing learning and career advancement opportunities.

At Los Alamos Medical Center, we work hard to provide high quality care that is continuously recognized for excellence. In the past year, we have earned numerous recognitions that illustrate our commitment, including an ‘A’ for our Leapfrog grade, Lifepoint Health NQP accreditation, a Newsweek Top Hospital in New Mexico designation, and honors for our Lifepoint Health Diversity Program. We are proud of our work and patient care.

Los Alamos Medical Center is an Equal Opportunity Employer. Los Alamos Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.